Article included in edition Volume 14 :: Nr.2 :: December 2018

Empirical Research

Professions from the services sector and digitalization: implications and guidelines for the design of training programs

Deli Salini1, Juana Sarmiento Jaramillo2, Annie Goudeaux3 & Germain Poizat4
(1) Istituto universitario federale per
la formazione professionale IUFFP,
Dipartimento Ricerca e sviluppo, via
Besso 84, CH 6900 Lugano
deli.salini@iu p.swiss
(2) Université de Genève, Faculté
de psychologie et des Sciences de
l´éducation, bd du pont d´Arve 40, CH
1211 Genève, juana.sarmiento@etu. unige.ch / To.Be Consultores, Calle
136 # 74-65, Bogotá, Colombia
juana.sarmiento@tobe.com.co
(3) Université de Genève, Faculté
de psychologie et des Sciences de
l´éducation, bd du pont d´Arve 40, CH
1211 Genève
annie.goudeaux@unige.ch
(4) Université de Genève, Faculté
de psychologie et des Sciences de
l´éducation, bd du pont d´Arve 40, CH
1211 Genève
germain.poizat@unige.ch
Abstract

In the services sector professions, digitalization is transforming the individual and collective activity and the relationship with the users. Though not exclusively, this aspect is particularly visible when digitalization refers to the management of the user’s information. This contribution explores the implications of the information’s digitalization (of clients, patients). It is based on two preliminary studies carried out in Switzerland, about the practice of nurses and bailiffs. The studies followed the view of educational anthropotechnology and showed that the introduction of technical digital objects (TDO) leads to profound transformations in work. These are discussed according to three lines of thought: a) the relationship between the wide circulation of the TDO and the organizational evolution of services sector professions, b) the inherent complexity in the transformation of communication’s modalities and media, and c) the need to propose educational interventions addressing digital practices preparation or reparation.

Keywords services sector professions, anthropotechnology, technical digital objects, activity analysis, work organization.