Article included in edition Volume VII :: Nr.1 :: July 2011

Empirical Research

Working at mental health services: between suffering and cooperation

Uchida, S.1, Sznelwar, L. I.l.2, Barros, J.O.3 & Lancman, S.4
(1) 1. Fundação Getulio Vargas
Av. 9 de Julho, 2029 – Bela Vista CEP 01313-902 – São Paulo, SP Brasil
(2) 2. Escola Politécnica da USP
Departamento de Engenharia de Produção
Av. Prof. Luciano Gualberto, travessa 3, no 380 CEP 05508-010 – São Paulo, SP
(3) 3. Faculdade de Medicina da Universidade de São Paulo Av. Dr. Arnaldo, 455 – Cerqueira César
CEP 01246903 – São Paulo, SP
(4) 4. Faculdade de Medicina da Universidade de São Paulo Departamento de Fisioterapia, Fonoaudiologia e Terapia Ocupacional
R. Cincinato Braga, 184, apto 51,
CEP 01333-010 – São Paulo, SP Brasil

The main purpose of this paper is to present the result of an action in Psychodynamic of Work, developed within a team of workers of a Psychosocial Center of Attention (CAPS - Centro de Atenção Psicossocial), located in São Paulo, Brazil. It is a specialized facility in mental health attention which prioritizes people with severe and persistent mental disorders. We tried to comprehend the workers experience, their relationship between psychic suffering and pleasure at work, as well as the strategies to gain results, identifying critical factors at work and ways to overcome these difficulties, through a Psychodynamic of Work approach. The creation of a collective space of discussion that enabled the identification and gave visibility to work strategies created by the collective and individual intelligence of subjects in their concrete experience is fundamental to this approach. We consider that the inclusion of workers experience to the improvement of Brazilian mental health public policy implantation allows an improvement of the institutions.

Keywords public system of health, mental health and work, cooperation and team work, Psychodynamic of Work approach.